Business Process Optimization Program Manager

Company: Fisher Investments
Location: Vancouver
Posted on: March 24, 2025

Job Description:

It's an exciting time to be a member of the Fisher Investments Technology Department! We're investing in the future of our firm's technology and are building our team to achieve global growth. We are looking for a Business Process Optimization Program Manager to join this growing team. -The Opportunity: -The Business Process Optimization Program Manager helps to assess needs across the corporation, managing resources to re-engineer processes and events affecting the efficient running of the organization. You will report directly to the VP of Business Process Optimization. -The Day-to-Day:

• Manage the program to ensure the elements are completely and efficiently meeting the business requirements
• Manage all phases of project from envisioning through deployment
• Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
• Based on evaluation, makes recommendations to management regarding solutions to resolve business problems
• Assess requirements to deliver program components and sub-components, which may include implementation of solution, staffing of the projects, timelines.
• Establish and maintain all timelines and budgets related to their section of the program
• Coordinate all departments related to the program which may include IT, and Finance, Third-party Vendors and Business Users
• Proactively manage changes in program scope, identify potential crises, and devise contingency plans
• May work with department personnel, Business Analysts and Project Managers to evaluate current business processes and requirements
• If needed, creates and manages vision and scoping documentation, program schedule, project checklists
• Identify and manage program dependencies and critical path
• Coach, mentor, motivates and supervises program team members and contractors, and influence them to take positive action and accountability for their assigned work
• Develop best practices and tools for program execution and management
• Work onsite, under direct supervision, in a team-based and open office environmentAdditional responsibilities may include:
  • Oversee the enterprise process management program, focusing on driving measurable process creation and improvements company-wide
  • Effectively communicate and gain agreement with senior stakeholders and key business partners to align program priorities with organizational goals and objectives
  • Manage the portfolio of projects and educational programs to establish and maintain a culture of continuous improvement
  • May be responsible for managerial responsibilities and development of a team responsible for effectively implementing business process management practices throughout the organizationYour Qualifications:
    • 3+ years of experience successfully using business process improvement or business process design methods to make substantive change.
    • Experience working both independently and in a team-oriented, collaborative environment
    • Elicit cooperation from several sources, including senior management, internal clients, and other departments
    • React to program adjustments and alterations promptly and efficiently
    • Working knowledge of MS Office
    • Work with department personnel, Business Analysts and Project Managers to evaluate current business processes and requirements
    • Strong familiarity with change management
    • Bachelor's Degree or equivalent combination of education and experience requiredCompensation:
      • $110,000 - $165,000 base salary per year in the state of WA - New hires should expect to start at the lower end of the range depending on experience
      • Eligible for a discretionary bonus based on firm and individual performanceWhy Fisher Investments: -We work for a bigger purpose: bettering the investment universe. We take great pride in our inclusive culture, our learning and development framework customized for every employee, and our Great Place to Work Certification. It's the people that make the Fisher purpose possible, and we invest in them by offering exceptional benefits like:
        • 100% paid medical, dental and vision premiums for you and your qualifying dependents
        • A 50% 401(k) match, up to the IRS maximum
        • 20 days of PTO, plus 10 paid holidays
        • Family Support programs including 8 week Paid Primary Caregiver Leave, $10,000 fertility, family forming, and hormonal health assistance, and back-up child, adult, and elder care
        • This is an in-office role. Based on your role, tenure, and performance eligibility you may have the opportunity to participate in our hybrid work from home program. This program is subject to change.FISHER INVESTMENTS IS AN EQUAL OPPORTUNITY EMPLOYER

Keywords: Fisher Investments, Vancouver , Business Process Optimization Program Manager, Executive , Vancouver, Washington