Customer Service Supervisor
Company: VirtualVocations
Location: Olympia
Posted on: November 8, 2024
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Job Description:
A company is looking for a Supervisor, Customer Service to
oversee and develop customer service staff in a remote setting.
Key Responsibilities
Establish effective relationships with staff and monitor their
performance to meet departmental standards
Develop and maintain unit standards, processes, and procedures for
efficient service delivery
Coordinate with other departments to resolve workflow issues and
handle escalated customer inquiries
Required Qualifications
Bachelor's degree in a related field or equivalent experience
Minimum of 2 years of leadership experience in a business-related
environment
Proficient with spreadsheet and word processing applications
General knowledge of call center technology and servicing channels
is desired
Ability to analyze work processes and recommend improvements for
efficiency
Keywords: VirtualVocations, Vancouver , Customer Service Supervisor, Hospitality & Tourism , Olympia, Washington
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