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Member Services Representative

Company: VirtualVocations
Location: Salem
Posted on: October 30, 2024

Job Description:

A company is looking for a Member & Recipient Services Representative to assist individuals with mental health, developmental, and substance abuse disabilities in accessing necessary services.



Key Responsibilities

Handle telephonic requests for services and link callers with appropriate providers
Document screenings and maintain accurate records in the electronic information system
Identify individuals with high-risk needs and refer them to appropriate care coordination staff


Required Qualifications, Training, and Education

Bachelor's degree in a Human Services field or a non-human services field with additional experience
Two years of experience working with individuals with serious psychiatric, chemical dependence, or developmental disabilities
Must qualify as a Qualified Professional according to 10A NCAC 27G .0104
Knowledge of behavioral health principles and community resources
Experience in telephonic customer service or similar roles is preferred

Keywords: VirtualVocations, Vancouver , Member Services Representative, Sales , Salem, Washington

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